Privacy policy

Last updated: 27 August 2026. This policy explains how Sexual Health Dubai handles data when you browse the website, submit an appointment request, or follow an external contact link.

Data processed by this website

Hosting and analytics services may process limited technical data such as device and browser type, visited pages, approximate location, and non-identifying usage events. When you submit the appointment form, we process your name, phone number, preferred contact method, area, preferred time, any note you enter, and attribution details including the microsite, landing page, referrer and campaign parameters. We do not sell this data or use health notes for targeted advertising.

Appointment requests and lead source

The form sends the request to the care team’s configured lead receiver, such as Zoho CRM or an approved webhook/spreadsheet relay. The server automatically adds the microsite name and domain that produced the request so the team can identify its source; this does not rely on a patient-selectable field and does not itself confirm an appointment. If delivery fails, the website does not display false success and instead offers WhatsApp and phone alternatives.

WhatsApp, phone and booking links

WhatsApp, phone and booking buttons open an external service. This website does not send a WhatsApp message automatically; you decide whether to continue. WhatsApp, Meta, or the healthcare provider you choose then process information under their own privacy policies, potentially outside the UAE.

Health information

Do not send records, identification, prescriptions, or sensitive results over WhatsApp unless a licensed provider requests them through an appropriate secure channel. This website is not an emergency service and does not maintain a medical record.

Retention, security and processors

Appointment requests are retained under the care team’s approved retention schedule and the receiving system’s settings, and are deleted or restricted when no longer operationally or legally required. Vercel, the analytics provider, the configured lead receiver and WhatsApp/Meta may process information outside the UAE depending on the production setup. We use HTTPS and reasonable access controls, but no electronic transmission method is completely secure.

Your rights and contact

You may ask about technical data associated with your use, or request correction or deletion where applicable, by calling 058 599 2494. We may need to verify your identity before acting on a request.

Children and changes

A parent or guardian should handle contact concerning anyone under 18. Material changes will be published here with a new revision date.